Privacy policy

Effective Date: 4 June 2025
Operator: i4 d.o.o., Kranjska cesta 2, 4240 Radovljica, Slovenia
VAT ID: SI20077521
Email: info@saraisakovic.com
Website: www.saraisakovic.com

This Privacy Policy explains how we collect, use, and protect your personal data when you visit and interact with our website, purchase products, or contact us. Your privacy and data protection are important to us, and we are committed to complying with the EU General Data Protection Regulation (GDPR).

1. Who is the data controller?
The data controller responsible for processing your personal data is:
i4 d.o.o., Kranjska cesta 2, 4240 Radovljica, Slovenia
Email: info@saraisakovic.com

2. What personal data do we collect?
We may collect and process the following types of personal data:

Name and surname
Email address
Phone number (if provided)
Billing and shipping address
Purchase history
IP address and browser information
Payment details (processed securely via third-party providers)
Any personal data you voluntarily provide via contact forms or email

3. How do we collect your data?
We collect data:

When you make a purchase on our website
When you sign up for a newsletter, waitlist, or free resource
When you contact us via email or contact form
Through cookies and tracking tools (see section 8)

4. Why do we collect your data?
We collect and use your personal data for the following purposes:

To process and deliver your orders
To respond to your inquiries
To send updates, offers, and newsletters (with your consent)
To improve our website and user experience
To comply with legal obligations (e.g., accounting or consumer protection laws)

5. Legal basis for processing
We process your data based on the following legal grounds under GDPR:

Contract performance: When you purchase a product or request information
Consent: For newsletters and marketing communications
Legitimate interest: To improve our services and prevent misuse
Legal obligation: For tax, accounting, or regulatory purposes

6. How long do we keep your data?
We retain personal data only as long as necessary:

For orders: up to 10 years to comply with accounting laws
For newsletters: until you unsubscribe or withdraw consent
For inquiries: up to 2 years after resolution
You may request deletion at any time if no legal obligation prevents it.

7. Who do we share your data with?
We only share your data when necessary and with trusted partners:

Payment processors (e.g., Stripe, PayPal)
Email marketing platforms (e.g., MailerLite, Klaviyo)
Web hosting and IT providers
Delivery services (e.g., Pošta Slovenije, GLS, FedEx)
All partners comply with GDPR and process your data securely.
We do not sell or rent your personal data.

8. Cookies and tracking tools
Our website uses cookies and similar tools (e.g., Meta Pixel, Google Analytics) to improve user experience and monitor site traffic.
You can accept or reject non-essential cookies via the cookie banner on our site. For more information, see our Cookie Policy.

9. Your rights under GDPR
You have the right to:

Access your personal data
Request correction or deletion
Withdraw your consent at any time
Object to processing or request restriction
Request data portability
File a complaint with the Information Commissioner of the Republic of Slovenia (www.ip-rs.si)
To exercise your rights, contact us at info@saraisakovic.com.

10. Data security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, misuse, or loss.

11. Changes to this policy
We may update this Privacy Policy from time to time. The current version is always available on our website with the date of the last update. Continued use of our website means you accept the updated policy.

Contact
For questions about your personal data, contact:
i4 d.o.o.
Kranjska cesta 2, 4240 Radovljica, Slovenia
Email: info@saraisakovic.com